Proactive Communications

The success of a franchise system is dependent upon effective communications between the franchisor and its franchisees. Many disputes between franchisors and franchisees begin as manageable disagreements and escalate through emotionally charged communications into disputes which then become legal issues.

Stark & Stark’s Proactive Communications program focuses on establishing productive communications with its franchisees in order to create an environment that is conducive to resolving disagreements in a respectful and constructive manner.

As part of our Proactive Communications program, we will assess your existing communications with franchisees and assist you to implement changes to increase the effectiveness of your communications and improve your overall franchisee relations.

Our Proactive Communications solution includes:

• Strategic planning for roll outs of new System initiatives and System changes.
• Strategic planning for responding to franchisee requests for System changes.
• Training of corporate employees.
• Communications plan to ensure timely responses to Franchisee issues.
• Communications plan to ensure consistency of messages.
• Proper documentation of communications with Franchisees.

Stark & Stark’s Proactive Franchise Solutions include:

• 360° Franchise Sales Compliance
• Proactive Operational Compliance
• Franchisee Validation Audits
• Disclosure Document Audit
• Disaster Preparedness

The predicate of each Proactive Franchise Solution is to assist a franchisor in shrinking its bucket of legal issues and problems, resulting in reduced legal costs, increased System compliance and improved franchisee relations.

For questions, or additional information on how Stark & Stark can help you & your franchise system, please contact Adam J. Siegelheim, Chair of Stark & Stark’s Franchise group at 609.791.7003 or via email, asiegelheim@stark-stark.com.